Support

Documentation

Often neglected but important aspect of application support.

BAU changes

Simple model changes that may be required in application.

Mitigate Risk

Allows organization to ensure SLA and KPI on application uptime is managed.

Application Maintenance

Fix patches, upgrades and preventative maintenance.

Reporting

Usage reports and application health reports.

Application Managment

All aspects of application Management.

Installations and upgrades

Anything from upgrading TM1 versions, to moving them to the cloud.

Release Management

Follow change protocols and agreed best practices to release to production.

Staff Augmentation

Capability to provide staffing at any skill level in TM1 as required.

User Support Desk

24/7 availability to provide support to end users as required.

Security maintenance

Adding new users and overall security maintenance of your application.

Enhancements

Any enhancement to your TM1 models from Rule changes to Report development.

Testing

TM1 testing support. Dedicated resources to provide testing support for enhancements and projects.

Application Health Check

Provide quarterly health checks on models with set of recommendations.

24 / 7

Dedicated team of professionals who will be providing the support services 24X7 round the clock to cater for any time zone.

Global

We have capability to provide support globally and in most cases be able to provide physical presence in your office during critical periods

Flexible

Our offering is designed to match your requirements or pain points. From basic end User support and application health to consulting and delivery of new TM1 projects

Cost effective

Using a combination of onshore/offshore delivery model we are able to provide a better level of support with significantly reduced cost to the business